Return & Refund Policy
We stand behind every Uncle Maxx product. Your satisfaction is our priority.
Order Issues on Arrival
Damaged, defective, compromised, or incorrect orders
If your order arrives damaged, defective, compromised (e.g., broken seal), or incorrect, please report it within 7 calendar days of delivery.
What We Need From You
- Your order number
- Clear photos of the package exterior
- Clear photos of the damaged product
- Photo of the shipping label
Resolution Options
We’ll provide one of the following for verified issues:
- Replacement – New product shipped at no cost
- Store Credit – Credit toward future purchases
- Refund – Full refund to original payment method
Shipping Coverage:
We cover all return or replacement shipping for verified issues at no cost to you.
Contact our support team with your order details and photos. We’ll respond within 1–2 business days.
Visit our Help & Support page or email us directly.
Opened Coffee or Consumables
Perishable product return guidelines
Because coffee is a perishable and consumable product, opened items are generally non-returnable.
Exceptions We Accept
Quality or Safety Concern
Off-odor, foreign material, compromised seal at arrival, or any indication the product is unsafe for consumption.
Wrong Item Received
If we sent you the incorrect product.
Approved Exception Resolution
For approved exceptions, we may offer:
- Replacement
- Store Credit
- Refund
Investigation Support: We may request batch codes and photos to help with quality investigations.
Note on Taste Preference: Taste preference does not qualify as a defect, but we’re here to help! Reach out to our support team—we can help you find a better match or suggest recipes to enhance your experience next time.