Uncle Maxx - Terms of Service

1. Service Description

Uncle Maxx operates an e-commerce platform for the sale and distribution of premium herbal coffee products throughout the Philippines. Our platform includes product browsing, ordering, payment processing, and customer support services.

2. User Responsibilities

Users agree to use the platform only for lawful purposes. You are responsible for maintaining the confidentiality of your account information and password. You agree not to engage in any activity that may disrupt, damage, or impair access to the platform, including but not limited to unauthorized access, hacking, or fraudulent transactions.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or pricing information are completely accurate, complete, or error-free. All products are subject to availability. Uncle Maxx reserves the right to discontinue any product without prior notice.

4. Pricing & Availability

All prices are subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel orders that appear to be unauthorized or fraudulent. In the event of pricing errors on our website, we are not obligated to honor that price.

5. Ordering & Payment

By placing an order, you represent that you are at least 18 years old and legally capable of entering into binding contracts. You authorize Uncle Maxx to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees. All sales are final unless otherwise stated in our Return & Refund Policy.

6. Shipping & Delivery

Uncle Maxx partners with regional distributors to fulfill orders. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances. Risk of loss and title pass to you upon delivery to the courier.

7. Return & Refund Policy

Returns and refunds are governed by our Return & Refund Policy, accessible on our website. Customers must report issues with damaged, defective, or incorrect orders within 7 calendar days of delivery. Opened consumable products are generally non-returnable except in cases of quality or safety concerns.

8. Intellectual Property Rights

All content on the Uncle Maxx platform, including but not limited to logos, trademarks, text, images, product photographs, and design elements, is the exclusive property of Uncle Maxx or its content suppliers. You may not reproduce, distribute, modify, or create derivative works of this content without express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Uncle Maxx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of revenue, data, or profits. Our total liability shall not exceed the amount paid for the specific product or service in question.

10. Product Disclaimers

Uncle Maxx herbal coffee products are not intended to diagnose, treat, cure, or prevent any disease. Our products are formulated to support energy, endurance, circulation, and general wellness. Individual results may vary. If you have pre-existing health conditions or take medications, consult a healthcare professional before use. All products are FDA Philippines approved and Halal certified but are not substitutes for medical advice.

11. Distributor Agreements

Distributors must comply with all applicable laws and regulations. Distributor accounts require approval from Uncle Maxx. Unauthorized resale, redistribution, or use of products outside approved territories is prohibited. Uncle Maxx reserves the right to terminate distributor accounts for violation of terms or engagement in unauthorized activities.

12. Data Privacy & Security

We collect and process personal information in accordance with applicable data protection laws. Your data is used solely for order fulfillment, customer support, and platform improvement. We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

The Uncle Maxx platform may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Your use of third-party platforms is subject to their respective terms of service and privacy policies.

14. Dispute Resolution

Any disputes arising from these terms shall be governed by Philippine law. Customers and Uncle Maxx agree to attempt resolution through good-faith communication before pursuing legal action. For complaints or disputes, please contact our support team as outlined on our Help & Support page.

15. Changes to Terms

Uncle Maxx reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the platform after such modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Uncle Maxx regarding your use of the platform. All previous agreements, understandings, and representations are superseded by these terms.

18. Contact Information

For questions regarding these Terms of Service, please contact our support team through the Help & Support page or via email. We are committed to addressing your concerns promptly.

These Terms of Service are binding on all users. By using the Uncle Maxx platform, you acknowledge that you have read, understood, and agree to these terms.

Last Updated: November 25, 2025

Questions about our Terms of Service? Contact our support team through the Help & Support page.